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CUSTOMER SERVICE SPECIALIST -BILINGUAL SPANISH

Location:Hillsborough, NC
Salary Range:Hourly pay plus incentive
Benefits:See benefits page
Employment Type:Other
Department:Call Center
Description:

Sports Endeavors, Inc. is an Equal Opportunity Employer located in Hillsborough, North Carolina, USA (just 15 min. from Durham/Chapel Hill). SEI is a family of sporting goods companies including Eurosport, the Fabled Soccer Traders; TEAM Eurosport; Great Atlantic Lacrosse Company and others dedicated to Soccer and Rugby.

Primary responsibility is to assist our customers by providing world class customer service, in English and Spanish, when answering phones or communicating through email.This is NOT a seasonal.

This is an ENTRY LEVEL position.

Duties:
    •Efficiently and accurately place orders using data entry.
    •Provide accurate information regarding products, orders placed, package tracking, shipping and other assistance to help meet and exceed customers’ needs.
    •Sell loyalty clubs as well as weekly specials to meet set sales goals.
    •Assist in other locations throughout the company as needed.
Qualifications:
    •BILINGUAL (fluent) in English and Spanish
    •Must be customer service and sales oriented.
    •Must have outgoing and friendly personality.
    •Must have a pleasant telephone voice and be able to prove correct knowledge/use of spoken and written English and Spanish (meaning usage of correct verb tense, no slang).
    •Be able to accurately type and use Window computer base system.
    •Be able to effectively navigate the internet; ability to use search engines is needed.
    •Knowledge of Soccer/Lacrosse/Rugby would be a plus.
    •Must be able to sit for expended periods of time.
    •Must be able to work afternoon and/or evening hours. Will not be considered for this position at this time if can only work 8 am - 5 pm.
    •Must be able to attend a one week paid training on November 18th with no missed time from 9am-4:30pm


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