CALL CENTER EVENING LEAD

SEI is a family of sporting goods companies including Eurosport, the Fabled Soccer Traders; TEAM Eurosport; Great Atlantic Lacrosse Company and others dedicated to Soccer and Rugby.

We are currently searching for a qualified call center evening lead. Position is full-time with benefits, based in Hillsborough, North Carolina

· Directly supervise a team of CSRs

·Assist CSRs by answering questions, completing Astros, etc.

· Professionally handle escalated phone calls that go beyond the CSR’s capabilities, and resolve any atypical problems/requests from customers without needing further assistance

· Act as a liaison between other departments and our customers to ensure the highest standards of customer service

· Support and enforce all Call Center policies by managing disciplinary actions among the team on a consistent basis

· Maintain positive morale among the team by creating and administrating contests, meetings, etc.

· Support and actively participate in meeting all Call Center goals

· While working a weekend rotation, productively managing the operations of the Call Center without assistance

· Assist with other Call Center departments as needed

·Must be available to work 40 hours per week, Monday through Friday from 3:30pm until 12am

·Closing rotation of 3:30 until 2am, Monday through Thursday

·Weekend rotation

·Excellent communication and leadership skills

·Ability to work independently

·Enthusiasm about soccer, lacrosse, rugby and our products preferred.